Refund policy

Returns & Exchanges Policy

AuraeFit (“we,” “us,” or “our”) stands behind the quality of its products. To protect all customers and ensure a consistent standard, we accept returns or refunds only for verified quality issues as set out below.

1. General Policy

  • We do not accept returns or exchanges for reasons unrelated to product quality (e.g., size, color preference, change of mind).

  • Items sent back to us without prior written verification of a quality issue will not be accepted.

  • For any questions regarding returns, please contact info@auraefit.com before shipping any item back.

2. Damages, Defects, Shortages, and Incorrect Items

  • Delivered by AuraeFit-arranged shipping: You must notify us within 30 calendar days of delivery if any item is defective, damaged, missing, or incorrect, so that we can evaluate the issue and take appropriate action.

  • Buyer-arranged logistics (including using your own freight forwarder, arranging your own shipping method, or self-pickup): You must notify us within 45 calendar days from the factory ship date (i.e., the date the goods depart our factory).

  • Claims submitted after these time windows are not eligible for refund, replacement, or other remedies.

Documentation Required: When submitting a claim, please provide the order number, a description of the issue, and clear supporting evidence (e.g., photos/videos of defects, outer/inner carton labels, and quantity counts). We may request additional information to complete the evaluation.

3. Exceptions / Non-Returnable Items

  • Custom or made-to-order products (including items with logos, prints, embroidery, heat transfers, or other personalization) are not returnable except for verified quality issues.

  • Perishables, personal care goods, hazardous materials, flammable liquids, or gases are not returnable.

  • Sale items and gift cards are final sale and cannot be returned.

If you have questions about whether your item qualifies, please contact us at info@auraefit.com prior to purchase or return.

4. Exchanges

We do not offer exchanges. If you require a different item, you will need to place a new order. Where a quality issue is verified within the applicable time window, we will provide a refund or replacement per this Policy.

5. Returns & Refunds Process

  1. Submit a claim to info@auraefit.com within the applicable time window (Section 2) with required documentation.

  2. Evaluation: We will review your claim and may request additional details or samples for inspection.

  3. Authorization: If approved, we will issue written return instructions. Items returned without authorization will be refused.

  4. Inspection & Decision: Upon receipt and inspection, we will confirm approval or denial.

  5. Refund Timeline: If approved, a refund to your original payment method will be initiated within 10 business days. Your bank or card issuer may require additional time to post the refund.

    • If more than 15 business days have passed since our approval and you have not received funds, please contact info@auraefit.com.

6. Shipping Costs & Risk

  • For verified quality issues, we will advise on return shipping arrangements case-by-case in our written authorization.

  • For buyer-arranged logistics (Section 2), please ensure adequate inspection upon receipt from your forwarder; the 45-day window from factory ship date still applies.